How to Successfully Handle Long-Term Guests in Your STR
Short-term rentals (STRs) are increasingly accommodating long-term guests, including digital nomads, business travelers, and those relocating temporarily. Hosting long-term guests comes with unique challenges and opportunities, requiring tailored strategies to ensure a seamless experience for both parties. This article explores how to effectively manage long-term guests, from setting expectations and pricing to maintaining your property.
Benefits of Hosting Long-Term Guests
1. Stable Revenue
Long-term guests provide consistent income and reduce gaps in bookings.
2. Lower Turnover Costs
Fewer turnovers mean less frequent cleaning and maintenance expenses.
3. Repeat Bookings
Satisfied long-term guests may return or refer others for extended stays.
4. Simplified Operations
With fewer turnovers, you can focus on providing an exceptional guest experience.
Challenges of Long-Term Guests
1. Wear and Tear
Extended stays can result in more significant usage of appliances and furnishings.
2. Increased Expectations
Long-term guests may expect a higher standard of service, akin to a traditional rental.
3. Potential for Disputes
Longer stays increase the likelihood of misunderstandings or conflicts.
How to Set Up Your STR for Long-Term Guests
1. Adjust Pricing and Policies
Long-term stays require competitive pricing and clear policies.
Tips for Pricing:
Offer discounts for extended stays, such as weekly or monthly rates.
Calculate a balance between competitive pricing and covering costs like utilities.
Policy Adjustments:
Include clear rules about utilities, cleaning schedules, and guest responsibilities.
Clarify cancellation terms and deposit requirements for longer bookings.
Pro Tip:
Highlight long-term stay discounts in your listing title or description to attract the right audience.
2. Provide Essential Amenities
Long-term guests need more than just a place to sleep—they require functional and comfortable living spaces.
Essential Amenities:
Workspace: Include a desk, ergonomic chair, and high-speed Wi-Fi.
Kitchen: Stock a fully equipped kitchen with utensils, cookware, and pantry basics.
Storage: Provide sufficient closet space and hangers for clothes.
Comfort: Offer high-quality bedding, extra pillows, and blackout curtains for better sleep.
Pro Tip:
Consider adding a washer and dryer or access to laundry facilities to attract long-term guests.
3. Establish a Cleaning and Maintenance Schedule
Extended stays demand periodic maintenance to keep the property in top condition.
Cleaning Tips:
Offer optional cleaning services at an additional charge.
Provide cleaning supplies, such as a vacuum, mop, and all-purpose cleaner, for guest use.
Maintenance Tips:
Schedule regular property inspections to address potential issues early.
Check appliances, plumbing, and HVAC systems between long-term bookings.
Pro Tip:
Include a clause in your agreement that outlines the division of cleaning responsibilities.
How to Manage Long-Term Guest Relationships
1. Set Expectations from the Start
Clear communication ensures both parties understand their responsibilities.
What to Discuss:
House rules, such as noise policies and guest limits.
Procedures for reporting maintenance issues.
Expectations for utilities, such as energy conservation.
Pro Tip:
Provide a written agreement or welcome guide summarizing all terms.
2. Foster Open Communication
A strong host-guest relationship hinges on regular, respectful communication.
How to Communicate Effectively:
Check in periodically to ensure the guest’s needs are met.
Respond promptly to inquiries or concerns.
Use friendly, professional language in all interactions.
Pro Tip:
Automate routine messages (e.g., monthly check-ins) using property management software like Hostfully.
3. Handle Disputes Professionally
Disagreements can arise over long-term stays, so be prepared to resolve conflicts calmly.
Steps to Resolve Issues:
Listen to the guest’s concerns without interruption.
Offer practical solutions or compromises.
Document the issue and resolution process for reference.
Pro Tip:
Involve a mediator or legal professional for unresolved disputes that escalate.
Compliance and Legal Considerations
1. Understand Local Regulations
Many cities have specific rules for long-term STRs.
What to Research:
Permits and zoning laws for extended stays.
Tax implications for rental income.
Eviction laws applicable to long-term guests.
Pro Tip:
Consult a real estate attorney to ensure your operation complies with local laws.
2. Require a Rental Agreement
A formal agreement protects both the host and the guest.
What to Include:
Duration of stay and payment terms.
Security deposit and refund conditions.
House rules and maintenance responsibilities.
Pro Tip:
Use digital tools like DocuSign to streamline the agreement process.
Case Studies: Successful Long-Term Guest Management
1. Urban Loft in Seattle
Challenge: Attracting remote workers during the off-season.
Solution: Added a workspace and adjusted pricing for monthly stays.
Result: Increased occupancy rates by 40% and secured consistent reviews from digital nomads.
2. Beachfront Condo in Florida
Challenge: Managing utilities and wear and tear for long-term guests.
Solution: Implemented a utilities cap and periodic cleaning service.
Result: Reduced disputes and improved guest satisfaction.
Common Mistakes to Avoid
Overlooking Guest Needs
Failing to provide adequate amenities can lead to negative reviews.
Ignoring Maintenance
Neglecting regular inspections increases the risk of costly repairs.
Underestimating Legal Risks
Not understanding tenant laws can lead to disputes and liability.
Conclusion
Handling long-term guests in your STR requires a balance of preparation, communication, and flexibility. By offering tailored amenities, maintaining open communication, and complying with local regulations, you can create a positive experience that benefits both you and your guests. With thoughtful strategies in place, long-term stays can become a stable and profitable part of your STR business.
